Welcome to Kindfully You support 
If you’re here, you probably want something quick and simple: how to sign up, how to join, or help with a payment or link. You’ll find fast answers below — and if you’re still stuck, I’m only an email away.

Quick answers

  • How do I sign up? Fill in the form on the event page → you’ll be taken to secure Stripe Checkout to pay → you’ll get a confirmation email with your join link.
  • Do I need a Google account to join? No. Just click the Google Meet link in your browser.
  • Will the session be recorded? The first session will not be recorded. Future sessions may be; you’ll always be told in advance.
  • Refunds/changes? See Refunds & Transfers below.
  • Didn’t get the email? Check spam/promo, then see Email & Reminders.

Signing up & payments

The easy way to join

  1. Fill in the sign-up form on the event page.
  2. You’ll be taken to Stripe Checkout (card, Apple Pay, Google Pay).
  3. After payment, you’ll land on a confirmation page and receive a confirmation email.

Is Stripe safe?
Yes — Stripe is a leading, secure payments platform. Your card details are encrypted and never stored on this website.

Receipts & statements
You’ll receive a Stripe receipt by email. Your bank statement will show a charge from Kindfully You / Stripe.

Discount codes
If you have a code, you can add it on the Stripe Checkout page before paying.

Joining the live session (Google Meet)

  • You do not need a Google account.
  • On desktop/laptop: click the Meet link to join in your browser.
  • On phone/tablet: you may be prompted to install the free Google Meet app.
  • Please join 2–3 minutes early; you can keep your camera off if you prefer.
  • For a calmer experience, wear headphones and silence notifications.

Timekeeping & late arrivals

To keep the space calm and focused, please:

  • Arrive 5 minutes early. The room opens a few minutes before start time so you can settle, check your audio, and get comfortable.
  • We begin promptly. If you join after we’ve started, you’ll be admitted at the first natural pause. If Ruth is hosting solo, admitting late arrivals may take a moment — thank you for your patience.
  • Join quietly. If you’re late, please enter with mic muted (camera optional), silence notifications, and take a moment to settle.
  • Missed the opening? You’re still welcome to stay, but you may miss the initial settling practice.

Email & reminders

After payment, you’ll get:

  • Instant confirmation (your Meet link inside).
  • 24-hour reminder before the session.
  • 1-hour reminder on the day.

Didn’t receive it?

Refunds & transfers

I want this to feel kind and fair.

  • Full refund up to 24 hours before the session.
  • Within 24 hours: we’ll happily transfer your ticket to the next session.
  • No-shows: not refundable, but we’ll do our best to offer a one-time credit at our discretion.
    To request a refund/transfer, email [ruth@kindfullyyou.com] with your name and the email used at checkout.

Tech troubleshooting

Payment issues

  • Card declined? Try another card or wallet (Apple Pay/Google Pay).
  • 3-D Secure popup not loading? Disable blockers or try another browser/device.
  • Still stuck? Email us and we’ll help.

Meet/audio/video

  • Can’t hear? Check your device output and unmute in Meet.
  • Echo/feedback? Use headphones.
  • Poor connection? Move closer to your router or switch off your camera.

Accessibility & wellbeing

  • You’re welcome to practise seated or lying down.
  • Camera on or off — your choice.
  • Take breaks, move gently, and adapt any practice to your needs.
  • These sessions support wellbeing but are not medical or therapeutic treatment. If you’re experiencing significant mental health distress, please seek appropriate professional support.

Privacy, recordings & data

  • First session: not recorded.
  • Future sessions: if recording, you’ll be told in advance. You can keep your camera off and display name minimal.
  • Replays (when applicable) are shared only with registered attendees and stored securely for a limited time.
  • Your data (name/email) is used to manage your booking and send reminders. You can unsubscribe anytime.

Community guidelines

This is a kind, non-judgemental space. Please:

  • Be respectful and supportive.
  • Avoid advice-giving unless invited.
  • Keep anything shared in the session confidential.

Contact us

Couldn’t find what you need? I’m here to help.

  • Email: [ruth@kindfullyyou.com] (replace with your preferred address)
  • Response time: typically within 1 business day (Mon–Fri).
  • Business name: Kindfully You (Ruth Garner)

If your query is about a payment or booking, please include your full name and the email used at checkout so we can find you quickly.

P.S.

Looking for small, screen-friendly practices you can use anytime? Explore the Kindfully Calm Toolkit — gentle techniques to soothe overwhelm and bring clarity, even on the busiest days.