Kindfully You – Live Meditations & Courses
Effective date: [01/09/2025]

These Terms govern your purchase of and participation in Kindfully You live online meditations (“Events”) and multi-session programmes (“Courses”), delivered by Ruth Garner trading as Kindfully You (“we/us/our”). By purchasing, registering, or attending, you agree to these Terms.

1) Who can attend

• You confirm you are 18+ and participating for personal, non-commercial use.
• You agree to provide accurate contact and payment details.

2) Wellbeing & safety (important)

• Our sessions support general wellbeing. They are not therapy, counselling, or medical care and are not a substitute for professional advice.
• If you have any medical or mental-health concerns (e.g., significant anxiety, recent surgery, pregnancy, dizziness), consult your GP/health professional before participating.
• You take part at your own risk and agree to adapt or stop if anything feels uncomfortable.

3) Timekeeping & joining

• Please arrive 5 minutes early to settle and check audio.
• We start on time. If you join late, you may be admitted at the first natural pause. When Ruth is hosting solo, admitting latecomers may take a moment; thanks for your patience.
• Join with mic muted (camera optional). For a calmer experience, wear headphones and silence notifications.

4) Payments, deposits, and pricing

• Prices are shown in GBP and may include VAT where applicable.
• We accept Stripe (cards, Apple Pay, Google Pay) and may offer PayPal from time to time.
• Where a deposit is offered for a Course:
  • The deposit is non-refundable.
  • The deposit may be transferred once (see Section 7).
• For Courses with instalments: access may be paused if a payment fails; missed payments remain due.

5) Cancellations by us (low numbers/illness/force majeure)

• We may reschedule, change the facilitator, or cancel due to illness, minimum numbers not met, platform outages, or events beyond our control.
• If we cancel and cannot offer a suitable alternative date, you’ll receive a full refund of the fee paid for that Event/Course session (excluding any unrelated products or past sessions already delivered).
• For partial Course disruptions, we will reschedule affected sessions or offer a pro-rata credit.

6) Refunds & no-shows (read carefully)

• Events (one-off live meditations):
  • Before the Event: you may request a refund up to 24 hours before the scheduled start time (admin fees may apply if stated on the checkout page).
  • Within 24 hours or after start: no refunds.
  • No-shows: no refunds.
• Courses (multi-session):
  • Before the Course start date: you may cancel for a refund excluding any non-refundable deposit up to 7 days before the first session, unless otherwise stated on the sales page.
  • Within 7 days of start, after the Course has started, or once any session has run: no refunds for any portion (attended or not).
  • Missed sessions in a Course are not refundable and are not guaranteed to be repeated.

Key term: Once an Event or Course has started, no refunds are available. Deposits are non-refundable.

7) Transfers & credits

• Deposits (for Courses) are non-refundable but may be transferred once to:
  • the next available intake of the same Course, or
  • another participant you nominate, provided you notify us at least 48 hours before the first session.
• Event tickets (one-off meditations) may be transferred once to another person or to a future Event of equal or lower value if you email us at least 24 hours before start time.
• Transfers are subject to availability and must be used within 6 months unless we agree otherwise in writing.

8) Recordings & privacy

• We will clearly state on the sales page if a session will be recorded. If recording occurs:
  • You can keep your camera off and use a display name.
  • Replays are provided to registered participants only, hosted securely, and removed after a limited period.
• The first session of a new series may be live only (not recorded).
• We handle your data per our Privacy Policy (see site footer). We use your email to send confirmations, reminders, and service updates.

9) Access & technology

• You are responsible for having a stable internet connection and a compatible device/browser.
• We typically use Google Meet (no Google account required). On mobile, you may be asked to install the free Meet app.
• Platform issues on your device/network are outside our control and do not trigger refunds. If a platform-wide outage affects delivery, we will reschedule the affected session.

10) Conduct & community

• Our spaces are kind, inclusive, and non-judgemental. We may remove anyone whose behaviour is disruptive, disrespectful, or unsafe, without refund.
• Please keep anything shared by others confidential.

11) Intellectual property

• All materials, practices, and recordings are our intellectual property.
• Your purchase grants personal, non-commercial use only. You may not copy, share, post, sell, or create derivative works without written consent.

12) Disclaimers & liability

• To the fullest extent permitted by law, we exclude all warranties regarding the content and delivery of the sessions.
• We are not liable for indirect or consequential losses. Our total liability to you shall not exceed the amount you paid for the affected Event/Course.
• Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

13) Chargebacks & disputes

• If you believe a charge is incorrect, please contact us first. Unwarranted chargebacks may incur bank/processor fees which we reserve the right to recover.

14) Changes to these Terms

• We may update these Terms from time to time. The version in force at the time of purchase applies to that purchase.

15) Governing law

• These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the English courts.

16) Contact

For questions about bookings, transfers, or accessibility needs:
Email: ruth@kindfullyyou.com
Business: Kindfully You (Ruth Garner)